How to Use

Insert your Lyca Mobile SIM Prepay card in your phone and turn on the phone.
Recharge the SIM Prepay card.
If your SIM card fails to active on first attempt, your phone might be locked in another network. Contact your mobile phone operator to request instructions on unblocking your phone.
If you need assistance in using the user guide enclosed with the SIM card, please call Customer Service.

You may contact the multilingual Lyca Mobile Customer Service Department between 09.00 – 18.00 hours Monday to Saturday.

To contact Customer Service:

Dial 151 from your phone;
Dial +40 377 881276 from another phone, or from abroad;
Send us an e-mail at cs@lycamobile.ro.

You can recharge your card online at www.lycamobile.ro or from our partner stores. The recharge PIN code is printed on the electronic voucher or on the scratch off card purchased. To recharge your Lyca Mobile card in Romania:
Dial *131*PIN# and click send, or
Dial 555 from your phone and follow the instructions
Click here to recharge online https://account.lycamobile.ro/quicktopup-direct.aspx?lang=en

Your credit is available for 90 days regardless of the recharge value; after this period, you have 30 days to renew your credit.

To check your credit balance whilst in Romania:
Dial *131#, press send, and the credit balance will be displayed on your phone screen.
Dial 555 and follow the instructions.
To check your credit balance whilst abroad:
Dial +40 377 881276.

Lyca Mobile offers unlimited and free of charge access to the unique emergency number 112 from your SIM card. Dialling 112 entails transmission of information on caller location.

Voicemail services are activated automatically. This service allows you:
To access recorded voicemail
To record a personalized welcome message
To set up your language settings

Dial 150

Dial +40 377 881276 and follow the instructions

You can select your preferred language to use voicemail services and recharge your Lyca Mobile card.

To select your preferred language:
Dial 150
Select “Settings” from the menu
Select “Change language”
Select your preferred language

To view your Lyca Mobile number on your phone:

Dial *132#

You can use your Lyca Mobile number to make and receive calls, and to send and receive messages in multiple countries. For a list of these countries and the relevant tariffs, click here https://www.lycamobile.ro/en/rates/#/roaming

All tariffs are in € credit. VAT is charged upon purchase of the SIM card or top-up, regardless of the recharge method. Free minutes and SMSs are activated upon recharge. For updated tariffs, to enhance credit use, and for a complete list, please access www.lycamobile.ro or contact Customer Service.

If no voice calls are made, no messages or data is sent, and no recharges are carried out using the recharge Services within the thirty (30) additional days, the SIM card will be deactivated. If the SIM card is deactivated, your phone number will be assigned to another client, you will not be able to access or use the Services, and if any credit amounts exist in your account, these will not be reimbursed

It is not mandatory that the user provide any personal data. If personal data is provided, these will be processed pursuant to the terms and conditions outlined at www.lycamobile.ro

The maximum period to settle any claims is 5 business days, and, in non-recurring cases, it can be extended to 60 calendar days. Please refer to https://www.lycamobile.ro/ section Help, sub-section “Settlement of end users’ claims”.

This guide has been amended to include the provisions of the section Terms and Conditions and Claim Settlement in force upon activation of the SIM card, available at http://www.lycamobile.ro.

Trade and Business Register number: J40 / 6958/2014 Tax identification number: RO33271235 No 38, Jean-Louis Calderon Street, District 2, 020037 – Bucharest, Romania. www.lycamobile.ro